Get in Touch With Us

Whether you have a question about one of our casino reviews, want to flag something that needs updating, or simply have a suggestion for what we should cover next, this page explains how to reach us and what happens when you do.

How to Contact Our Team

Email is the most direct and reliable way to get in touch. Every message is read by a real person, and we aim to respond within two working days. You can reach us at [email protected].

The more detail you include upfront, the faster we can help. Letting us know what your message is about — a specific casino review, a bonus query, a correction, or something else — means it goes straight to the right person without back-and-forth.

What You Can Write to Us About

We receive all kinds of messages. The most common reasons readers get in touch include:

• Questions about our reviews — If something in a casino write-up is unclear, or you want more detail about how we assessed a particular site, ask away.
• Bonus and offer queries — Promotions change frequently. If you believe a welcome bonus, wagering requirement or free-spin offer is out of date, let us know and we will verify it.
• Corrections and accuracy concerns — We take accuracy seriously. If a licence detail, payment method, game count or any other fact looks wrong, we want to hear about it promptly.
• Content suggestions — Interested in a casino we have not yet reviewed, or a topic like non-GamStop options you would like expanded? Reader input genuinely shapes what we publish next.
• Commercial and partnership enquiries — If you represent an operator or a related organisation and would like to discuss how we work together, introduce yourself and outline your proposal clearly.
• Responsible gambling concerns — If you or someone close to you needs support, please mention it in your message. We will point you to appropriate resources, including those available to Australian players.

What to Expect After You Write to Us

When your message arrives, it is reviewed by a member of our editorial team — not filtered by an automated system. You will receive a reply from a person who has actually read what you sent.

Our target is to respond within two working days. During periods when we are receiving a high volume of messages, it may take a little longer. We will always follow up; if you have not heard from us after five working days, it is worth checking your spam folder and resending if necessary.

How Our Content Is Put Together

Online Casinos Australia researches and reviews offshore casino sites available to Australian players. Our assessments cover licensing jurisdiction, bonus terms in AUD, pokies and table game libraries, payment methods including PayID where supported, withdrawal processing times, mobile compatibility and customer support availability.

We do not accept payment in exchange for editorial rankings. Casinos are assessed on the factors that actually matter to Australian players, and every recommendation we make carries at least one honest limitation alongside its strengths. Commission relationships with some of the operators we list do not determine their position — our editorial standards stay separate from commercial arrangements.

If you have evidence that a ranking, rating or review does not reflect a casino's current offering, we want that information so we can verify and update our content.

A Note on Responsible Gambling

Online gambling is intended for adults aged 18 and over. If you feel that gambling is affecting you or someone you know, free and confidential support is available in Australia through the National Gambling Helpline on 1800 858 858, and through organisations such as Gambling Help Online at gamblinghelponline.org.au. Please reach out to them directly — they are better placed to help than we are, and their services are available around the clock.

We are happy to point readers toward these resources in our reply if you raise this in your message to us.

Staying Accurate in a Fast-Moving Market

Bonus offers, game libraries, payment options and licensing details across the online casino industry change regularly. We review and update our content on an ongoing basis, but reader feedback is one of the most effective ways we catch something that has slipped. If you spotted an error — however small — please do write to us. We appreciate it, and it makes the site more useful for every Australian player who visits.

Thank you for taking the time to get in touch. We look forward to hearing from you.